Service Level AgreementLast updated August 3, 2026
StackShift targets 99.95% monthly availability for eligible Enterprise core hosting services. This is a public StackShift service policy; it does not claim that a signed contract, legal entity, or governing law has been supplied here.
Availability is reviewed from StackShift platform records and published incident records, not inferred from customer-provided monitoring.
1
Covered services
Enterprise plans only, while the paid Enterprise subscription is active for the measurement period.
StackShift-managed control-plane dashboard/API, application and stack hosting, and managed databases.
Service labels are measured independently as control_plane, managed_hosting, and managed_database.
Domains, mail, assets, mobile distribution, compute/VPS, BYOCloud, customer-managed nodes, and customer code/configuration are excluded.
2
Measurement
StackShift reviews control-plane, deployment, runtime, and managed-database operation records together with published incident timelines.
Operational status is operator-reported. Synthetic projects and recurring probe deployments are not used to change public component status.
Measurements use UTC calendar months. Availability-band decisions use the unrounded result.
Missing or inconsistent evidence does not count as uptime or downtime; it blocks credit calculation until the record is reconciled.
3
Excluded events
Planned maintenance announced and recorded at least 24 hours before the UTC maintenance window.
Emergencies, force majeure, third-party/provider failures, and events outside StackShift control.
Customer code, configuration, credentials, traffic, BYOCloud/customer-managed infrastructure, and abuse, policy, billing, or security suspensions.
4
Service credits
99.00% to below 99.95%: 10% of the affected eligible recurring charge.
95.00% to below 99.00%: 25% of the affected eligible recurring charge.
Below 95.00%: 50% of the affected eligible recurring charge.
The maximum credit is 50% of the affected eligible recurring charge.
The charge basis is the paid Enterprise recurring charge for the affected service. Annual charges are prorated over 12 months; usage, one-time charges, taxes, and unrelated services are excluded.
5
Claims and application
Email support@stackshift.cloud within 30 days after the measurement month and include the account, period, and affected service.
Approved credits are account credits applied to a future eligible invoice in the matching currency.
Credits do not expire while the account remains eligible, have no cash value, and are the exclusive remedy under this SLA.
There is no support-response-time commitment under this SLA; support is best effort.